some of you have received TomatoTent with a fan that is too loud.
The factory, unfortunately, has used faulty units. And I did not catch the mistake in time.
If you have this model:
On the inside, the fan has the identifier QFR1212GHE
This fan is too loud.
So I’d like to replace it.
Here how to request your new fan
This is a Warranty replacement. It is free of charge.
Some owners have kindly offered to help pay for the costs. If so, the price is 22 EUR ($25).
You will have the option to choose between free and ‘cost support’ in the online order page here.
The fans ship in mid-July.
You will receive a complete new fan. You can exchange it by unplugging the old one and plugging in the new one.
This video shows the difference between the defect fan and the proper fan: